First the good.
I liked the characters.
I liked the heroine and how she's introduced. She's strong in a regular human way, not in the sense of having special powers.
I also liked the hero. He's dark and brooding in a humanizing "don't always know the right thing to say" kind of way rather than in the overly melodramatic kind of way. There are also a bunch of secondary characters and the author seems to be trying to breathe some life into them.
I also liked the arc with the head good vampire and the mystery woman. It isn't resolved by the end of the book, which bugs me a little, but I think overall the author does a good job of juggling different arcs in the book.